Terms and conditions

1. Acceptance of terms

By accessing or using the Plumeria Solutions website and services, you agree to be bound by these terms and conditions. If you do not agree, do not use our website or services. We may update these terms from time to time; the "Last updated" date above indicates the most recent revision. Continued use after changes constitutes acceptance.

2. Services

Plumeria Solutions provides IT services, including managed IT, cybersecurity, cloud, networking, helpdesk, compliance, custom app development, and A.I. and workflow automation. We also offer Ohana, a unified platform for organizing personal and work life—including tasks, conversations, calendars, and (in the Work edition) time, expenses, and invoicing workflows. "Ohana" is a product offering provided by Plumeria Solutions. The purpose and limitations of Ohana, including important disclaimers about financial and accounting use, are described in Section 3. Specific scope, deliverables, and fees for consulting or IT services are set out in separate agreements (e.g., statements of work, service agreements) between you and Plumeria Solutions. These terms apply to the use of our website and, where applicable, to the provision of services—including Ohana—unless a separate agreement states otherwise.

3. Ohana — mission, scope, and professional advice

Our mission. We built Ohana to help people and small teams bring clarity to a busy life and business—one place for what you need to track, communicate, and deliver—so you can focus on meaningful work and the people you care about. We continue to improve Ohana with that mission in mind.

Not accounting or tax software. Ohana is not accounting software, general ledger software, enterprise resource planning (ERP) software, tax preparation software, payroll software, or a substitute for professional judgment. Features that relate to time, expenses, invoices, categories, reports, or data exports are tools to help you organize information and workflows; they do not replace a certified public accountant (CPA), enrolled agent, bookkeeper, tax preparer, attorney, or other qualified professional.

Consult a qualified professional. You are solely responsible for your financial, accounting, tax, payroll, regulatory, and legal compliance. For any questions about how to record transactions, report income, claim deductions, meet filing obligations, or interpret laws or standards, you should consult a CPA, tax advisor, or other licensed or qualified professional in your jurisdiction. Nothing in Ohana, our website, or our documentation constitutes accounting, tax, legal, or financial advice.

Exports and integrations. Data you export from Ohana (for example CSV files or future integrations) may be incomplete, approximate, or unsuitable for filing taxes, obtaining credit, or satisfying regulatory or audit requirements unless you independently verify and adjust them with appropriate professional guidance. We do not warrant that any export category, label, or mapping will match your chart of accounts or your accountant's requirements.

4. Use of the website

You may use this website only for lawful purposes. You may not attempt to gain unauthorized access to our systems or data, transmit malware, scrape or harvest data without permission, or use the site in any way that could harm us or third parties. We reserve the right to suspend or block access at our discretion.

5. Intellectual property

The content, design, and materials on this website are owned by Plumeria Solutions or our licensors and are protected by copyright and other intellectual property laws. You may not copy, modify, or distribute our content without prior written permission. Any feedback or ideas you submit may be used by us without obligation to you.

6. Disclaimer of warranties

This website and any information on it are provided "as is." We do not warrant that the site or our services will be uninterrupted, error-free, or free of harmful components. We do not guarantee any particular level of uptime, availability, or uninterrupted access to our services unless expressly agreed in a separate service-level agreement. Descriptions of services on the site are for general information; specific capabilities and outcomes depend on your engagement and circumstances. For Ohana, Section 3 applies to financial, accounting, and tax-related use.

7. Data protection and data loss

We do not guarantee against data loss, corruption, or unintended deletion. We implement reasonable technical and organizational measures to protect your data, but you are responsible for maintaining your own backups of any critical information. We shall not be liable for any loss of data arising from the use of our services.

8. Notes and secure notes (Ohana)

In Ohana, notes that are not labeled as secure are stored in our standard systems and are not end-to-end encrypted. Be conscious of what you enter in such notes; do not store sensitive information (passwords, financial data, personally identifiable information, etc.) in notes that are not clearly marked as secure. Notes marked as secure are encrypted using a key that you provide in Settings during setup. This encryption cannot be reversed without your key, and if you lose the key, encrypted content cannot be recovered. Use secure notes for sensitive information.

9. Limitation of liability

To the fullest extent permitted by law, Plumeria Solutions and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our services. Our total liability for claims related to the website shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater. Some jurisdictions do not allow certain limitations; in such cases, our liability is limited to the maximum permitted by law.

10. Pricing (Ohana)

Pricing for Ohana is subject to change at any time. We may offer price lock-in for subscribing customers (for example, locking your rate for the term of your annual plan). The only way to lock in your current price is to subscribe. Pricing displayed on our website at the time of signup may not apply indefinitely.

11. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising from these terms or the website shall be resolved in the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction there.

12. Contact

For questions about these terms, please contact us via the contact form on our website or at the contact information provided there.